CHICHI

NOTE:

• for gathered/flair skirts, your waist measurement is the most important measurement 
• for mini or maxi infinity dresses, infinity tops etc, your waist is the most important measurement 
• for closed back dresses (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches you'll need a size M, if your bust is 42 and your waist is 29, you'll need a size L.
• your hip measurement is only important for items fitted from waist down e.g pants, shorts, jumpsuits, rompers, fitted skirts, mermaid infinity etc in which your hip measurement should be the deciding factor. 
• for infinity jumpsuits, you only need your waist and hip measurements. pick a size according to your largest measurement ie if your waist is 30 inches and hips 42 you'll need a size L.
• for closed back jumpsuits (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches and hips 43 you'll need a size L.
• most of our clothes are made from ankara fabric which is 100% cotton so it has no stretch
• please contact us if you are unsure of your correct size

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide.  

Express/Priority orders

1-2 days processing and

• 1-3 days shipping, overall time 2-5 business days (Canada)
• 1-3 day shipping , overall time 1-3 business days (Nigeria)
• 2-3 days shipping, overall time 3-5 business days (US)
• 4-7 days shipping, overall time 5-9 business days (Europe)
• 4-7 days shipping, overall time 5-9 business days (Australia & International)

Weekends and holidays not included

Standard International/Expedited orders

5-7 days processing and

• 4-8 days shipping, overall time 9-15 business days (US and Canada)
• 6-10 days shipping, overall time 11-17 business days (Europe)
• 6-10 days shipping, overall time 11-17 business days (Australia & International)

Weekends and holidays not included

Please allow up to 14 business days during holidays and sale events.

SHIPPING ADDRESSES

Please make sure your shipping address is complete and correct.

We may not be able to accommodate address changes after your order has been placed.

Please make sure, apartment numbers are provided and correct.

SHIPPING RATES

• Rates are calculated at checkout
• Free shipping on orders above $300USD ( U.S, Canada, Europe, Australia )
• Signature available

ROUTE PACKAGE PROTECTION

Please add Route package protection at checkout.

Route provides protection for shipments that are lost, broken, or stolen. By deselecting shipping protection, HOUSE OF SOTA is not liable for lost, damaged, or stolen items.

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. HOUSE OF SOTA has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. HOUSE OF SOTA does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

PRE-ORDER ITEMS

ITEM NOT DELIVERED?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

If after contacting the shipping company, (CANADA POST or DHL), you still need assistance regarding locating your order feel free to contact us at inquiry@houseofsota.com and one of our representatives will be happy to assist you.