DELIVERY POLICY

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide.  

Express/Priority orders

1-2 days processing and

  • 1-3 days shipping, overall time 2-5 business days (Canada)
  • 1-3 day shipping , overall time 1-3 business days (Nigeria)
  • 2-3 days shipping, overall time 3-5 business days (US)
  • 4-7 days shipping, overall time 5-9 business days (Europe)
  • 4-7 days shipping, overall time 5-9 business days (Australia & International)

Weekends and holidays not included

  

Standard International/Expedited orders

5-7 days processing and

  • 4-8 days shipping, overall time 9-15 business days (US and Canada)
  • 6-10 days shipping, overall time 11-17 business days (Europe)
  • 6-10 days shipping, overall time 11-17 business days (Australia & International)

Weekends and holidays not included

 

Please allow up to 14 business days during holidays and sale events.

 

  

SHIPPING ADDRESSES

Please make sure your shipping address is complete and correct.

We may not be able to accommodate address changes after your order has been placed.

Please make sure, apartment numbers are provided and correct.

 

SHIPPING RATES

  • Rates are calculated at checkout
  • Free shipping on orders above $300USD ( U.S, Canada, Europe, Australia )
  • Signature available

    ROUTE PACKAGE PROTECTION

    Please add Route package protection at checkout.

    Route provides protection for shipments that are lost, broken, or stolen. By deselecting shipping protection, HOUSE OF SOTA is not liable for lost, damaged, or stolen items.

     

    CUSTOM CHARGES

    All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. HOUSE OF SOTA has no control over these charges as they vary between countries. They are your responsibility.

    Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

    Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. HOUSE OF SOTA does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

     

    PRE-ORDER ITEMS

    Pre-order item(s) have their "Shipping Starts" date in the item description, it is the date they become available to start shipping out.
    Processing time will start on that date provided and will be 1-2 business days for express orders and 5-7 business days for standard orders.
     
    If your order has a pre-order item all the items will ship together.
    If you wish to split up the order, there will be an additional shipping cost

     

    ITEM NOT DELIVERED?

    If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

    If after contacting the shipping company, (CANADA POST or DHL), you still need assistance regarding locating your order feel free to contact us at inquiry@houseofsota.com and one of our representatives will be happy to assist you.