RETURN POLICY

ALL RETURNS ARE PROCESSED THROUGH THE RETURN PORTAL HERE

 

RETURNS

Our policy lasts 30 days after delivery date, If 30 days have gone by since your purchase, unfortunately we can’t approve a return request.

Items must be received back at the return address within 30 days of delivery date to receive a store credit.

If an item is received after the 30 days has passed, you'll be charged a 50% restocking fee.

Pack your item(s) securely in the original product packaging, if possible. 

All items must be returned in original condition (including return post card, packaging, and accessories).  All items must be unworn, unaltered and unwashed. 

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.

Order/ return processing times are slightly longer, during sale events and holidays.

 

REFUNDS

We unfortunately do not offer refunds.

 

EXCHANGES & STORE CREDIT

We can't ensure the items you want will be available by the time your returned items are received, so we do not offer exchanges.

We will issue you a store credit  once we've received your return, please allow 7 business to process your return and issue the store credit. 

If it has been 7 business days and you haven't received your store credit, please contact at customerservice@houseofsota.com with your order number, return request ID and return tracking number.
The store credit never expires.

 

CLEARANCE ITEMS

We do not accept returns on clearance items (final sale), they will be sent back to you, or you'll be charge a 50% restocking fee.

 

DAMAGED ITEMS

If you receive a defective, damaged or the incorrect item please contact us within 2 days of receiving your package at customerservice@ofuure.com

 

CANCELLATION

Contact us within 24 hours to cancel your order.

 

PRICE ADJUSTMENTS

Our prices change in response to demand, fashion trends, inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.