FAQ

HOW DO I CONTACT HOUSEOFSOTA?

You can fill out this form to contact us here 

  

 

HOW LONG DOES IT TAKE TO PROCESS AND SHIP AN ORDER?

Delivery and shipping policy

 

 

HOW DO I RETURN AN ITEM?

Return policy

 

 

SIGNED UP FOR NEWSLETTER AND DIDN'T GET A CODE?

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at inquiry@houseofsota.com and we will be glad to help you.

  

HOW DO I CANCEL MY ORDER?

 

We unfortunately will not be allowing order cancellation. To make sure you receive your items ASAP, we will start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it

 

SHIPPING ADDRESSES: Please make sure your shipping address is complete and correct, we may not be able to edit the orders before they're sipped out. Please make sure, apt numbers are provided and correct.

 

EDITING ORDERS: We may not be able to make changes to your order after it is confirmed as our team will have already started processing your order, please make sure the items added are correct and in the correct sizes. We have our size charts in the item descriptions of each item, we also have tips for choosing the best sizing options.

  

 

CAN I RETURN AN ITEM THAT IS FINAL SALE?

We unfortunately do not allow returns for clearance items as they are final sale.

According to our return policy  they’ll be returned to you or you’ll be charged a 50% restocking fee

 

 

DOES HOUSE OF SOTA TAKE CUSTOM ORDERS?

  • We do not customize swimwear.

  • For custom orders please contact us via this form 
  • We do not sell fabric.

 

 

DOES HOUSE OF SOTA HAVE A PHYSICAL STORE?

Yes, you can shop by visiting our offline stores

USA - Florida
500 Bill France Blvd. Daytona Beach,FL32120, United States

Nigeria

  • 31c Mobolaji Bank Anthony Way, Ikaja100271, (Lagos State)
  • Plot 987, Olusegun Obasanjo Way, CBD, Abuja (FCT)
  • Sam Mbakwe International Airport, Owerri        (Imo State)
  • Port Harcourt Airport, Omagwa, Port Harcourt  (River State)

WHEN WILL MY PRE-ORDER ITEM SHIP?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

  

HOW DO I LOGIN TO MY ACCOUNT?

If you can’t log in to your account, you probably didn’t create one yet, email us at houseofsota.inquiry@gmail.com and we will be glad to help you.