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SHIPPING & RETURNS

DOMESTIC SHIPPING

  • Delivery within Lagos takes 1-3 working days while deliveries outside Lagos but within Nigeria takes 3-5 working days.

INTERNATIONAL SHIPPING

  • All international orders are fulfilled by DHL so they are trackable. Delivery time for international orders is 5-7 working days after order placement.

RETURN POLICY

Item(s) are subject to RETURN/EXCHANGE/REFUND if House of Sota receives the item/s within:

TIMELINE:

  • 3 business days from date of delivery for orders placed within Lagos 
  • 5 business days from date of delivery for orders placed within Nigeria but outside Lagos
  • 10 business days from the date of delivery for orders shipped outside Nigeria
  • The item(s) MUST  physically be in our possession within the above time frame for the item to qualify for an exchange or refund.  There are no exceptions to this rule.
  • EXCEPTIONS: Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.

CHARGES:

  • The customer is responsible for the cost of sending the item/s back to House of Sota. For customers within Lagos we are able to offer a pick up service at a cost. The pick up cost is the same cost of the initial shipping.

METHOD OF REFUNDING:

  • Refunds are issued minus the cost of shipping via the same channel the item(s) were paid for e.g Cards, PayPal or Bank Transfer.

PRODUCT CONDITION:

  • ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
  • In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
  • SALE items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
  • In the case of an exchange, the customer is required to pay for any further delivery fee required.
  • The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
  • Once we have received your return, an exchange will be shipped within 48 hours or a refund issued within 1-3 business days as the case may be.
  • Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.

RETURN ADDRESS:

House of Sota

31c Mobolaji Bank Anthony Way, Ikeja, Lagos

For any other information concerning returns or exchange please contact: +2348060506980 or email: info@houseofsota.com

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